Privacy Policy
Last Updated: March 15, 2026
1. Introduction
masses.ai ("we," "us," or "our") operates the website located at masses.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
2. Information We Collect
Information You Provide Directly
- Account registration: name, email address, password
- Purchases: billing address, payment information (processed securely by Stripe — we do not store card numbers)
- Communications: messages sent to us via contact forms or email
- Newsletter subscriptions: email address
Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visits, referring URLs
- Cookies and similar tracking technologies to improve user experience and analyze usage
- Device information: operating system, device type
Information from Third Parties
- Authentication providers (e.g., Google OAuth): name and email address if you choose to sign in via a third party
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process transactions and deliver purchased products
- Send transactional emails (receipts, password resets)
- Send the Bridge newsletter, if you have subscribed
- Respond to your inquiries and support requests
- Improve and optimize the Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: third-party vendors who assist in operating the Service (payment processors, email delivery, hosting, analytics) under confidentiality obligations
- Legal requirements: if required by law, court order, or governmental authority
- Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to you
- With your consent: in any other case with your explicit consent
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at hello@masses.ai. We may retain certain information as required by law or for legitimate business purposes.
6. Security
We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the Service may not function properly.
8. Third-Party Links
Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any site you visit.
9. Children's Privacy
Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority (for EU/EEA residents)
To exercise any of these rights, contact us at hello@masses.ai.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, contact us at hello@masses.ai.